UNLOCK YOUR

WORKPLACE

Don't miss out on these limited time deals! Enroll today and level up your professional skills with a dash of humor and a whole lot of expertise!

SUPERPOWERS

• Frontline Skills for Administrative Professionals
• Dealing with Difficult People Course
• Time Management Skills Course

Introducing Cham Training's Skill-Building Course Rollout!

At Cham Training, we are thrilled to unveil our newest offering - a trio of skill-building courses designed to empower individuals from all walks of life! We believe that continuous learning and personal development are the keys to unlocking one's true potential, and these courses are crafted with that mission in mind.

Dealing with

Difficult People

Time Management

Skills

Frontline Skills for Administrative Professionals

R 7 830

R 8 265

R 8 265

** Prices valid until 31 August 2023 - All Prices are excluding VAT

OUR COURSES

FULLY ACCREDITED

COURSES

• Assessing your Communication Strengths and Weaknesses
• Boosting your Communication Skills by integrating Social Intelligence and EQ into you Communication Style
• Essential Etiquette for Frontline Staff
• Surviving Telephone Tyrants
• It’s not what you say, but how you say it and the Power of Word Choice
• Managing your Time when on the Telephone

Frontline Skills for Administrative Professionals

FULLY ACCREDITED

COURSES

• Identifying what is Difficult Behaviour and the Causes of it
• Different Types of Difficult People
• The Communication Model
• Maintaining your Composure
• Dealing with Emotions & Feelings
• Dealing with Difficult People –In Person, Telephonically or Virtually
• Handling a Customer Complaint
• Problem Solving and Decision Making
• Handling Conflicts and Personality Clashes
• Understanding and Accommodating Diversity

Dealing with Difficult People Course

Time Management Skills Course

• Learning to assess your priorities & workload
• Applying the Pareto Principle and Time Management Matrix Self-Management Tools
• Prioritising Activities into Long and Short-Term Goals
• Classing Activities as Urgent, Important, Both or Neither and Allocating your Time
• Learning to Say “No” Politely and Mastering the Art of Delegating Tasks to Others
• Sharpening up your Decision Making to Ensure you Spend Less Time Procrastinating
• Being Wary of Productivity Devices, Programmes and Gimmicks that Waste Time
• Learning how to Keep your Mental Energy Levels Up
• Plan your Time Carefully and Protect your Time Plan

FULLY ACCREDITED

COURSES

LIMITED TIME OFFER